Complaints

Last updated: 24 September 2026. This is a draft prepared to reflect the actual website as built. It should be reviewed by a qualified professional before the site goes live.

1. How to raise a complaint

If you are unhappy with our service, please email us at marketing@valendra.co.uk with the subject line "Complaint".

2. What to include

Your name and business name, a description of what happened, and what outcome you are looking for.

3. What happens next

We will acknowledge your complaint within 2 working days. We will look into it and aim to respond in full within 10 working days. If it will take longer, we will tell you why and give a revised timeframe.

4. If you're not satisfied

If you remain unhappy with our response, you are welcome to ask for it to be reviewed again. For complaints about how we have handled your personal data specifically, you can also contact the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.