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Getting started
Who do you work with?
Businesses that provide a good service or product but want to be more visible, recognisable and distinctive. Size, age and industry are not the deciding factor.
How does it work?
We start by understanding your business, customers and goals, then recommend what genuinely fits, not a one-size-fits-all package. You get a clear quote before anything begins.
Do you use AI?
We use AI tools to help produce work faster, but every piece starts with your business's own details, and we review everything before it reaches you. AI is a tool we use, not what we are.
Prices and payments
How do payments work?
For one-off projects, you pay 30% as a deposit to start, 50% at your first review and 20% at completion. Monthly plans are paid in advance each month.
How does the founding-client offer work?
Our first 5 clients get 30% off the services marked FOUNDING on our Marketing and Consulting pages. It's a percentage off our standard price, for those first 5 clients only.
Are monthly plan prices fixed forever?
Our Visibility, Growth and Partner plans are locked at their current price for your first 3 months, so you know exactly what to expect while we settle into working together. After that, they move to our standard monthly pricing at the time.
Are there extra costs?
Domain names, hosting, printing, advertising spend and paid third-party tools are separate and always agreed with you first.
Websites and branding
Who owns my website and logo?
Once paid in full, you own the final logo, designs and content we create for you, and you keep ownership of your own domain. Full detail is in our Terms & Conditions.
How long does it take?
It depends on the service. A website typically takes a few weeks once we have your content; smaller services are quicker. We agree a timeline before starting.
What if I need changes after launch?
Two rounds of revisions are included on most projects. Further changes, or ongoing updates, can be arranged separately.
Marketing and AI search
What is GEO?
Generative Engine Optimisation. We structure your content and information so search engines and AI systems like ChatGPT or Google's AI have clearer information to work with. We never promise a ranking or a mention.
Do you guarantee results?
No. We never guarantee leads, sales, rankings or advertising results, because these depend on factors outside our control. We focus on building stronger foundations for attracting customers.
Who pays for advertising?
You pay the advertising platform (such as Meta or Google) directly. Our fee covers setup and management only.
Reviews and data
Do you manage my reviews for me?
We can set up systems that make it easy for customers to leave honest reviews. We never create, buy or manipulate reviews.
How do you handle my data?
We collect only what we need, keep it secure, and never sell it. See our Privacy Notice and Data Protection Policy.